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How to Choose the Right Small Business Answering Service Software

The topic of this blog post is how to choose the right small business answering service software. The right software can make a big difference in the efficiency and productivity of your business.

There are three main types of small business answering service software: on-premise, cloud-based, and virtual receptionist services. Each has its own advantages and disadvantages, so it's important to consider your company's specific needs before making a decision.

Here are some things to keep in mind when choosing the right small business answering service software for your company.

The Different Types of Small Business Answering Service Software

Photo by Andrea Piacquadio

On-premise software is installed on a company's own servers and hardware. It is typically more expensive than cloud-based or virtual receptionist services, but can offer more customization and control.

Cloud-Based Software

Cloud-based software is hosted by the vendor and accessed via the internet. It is typically more affordable than on-premise software, and can be easier to set up and use.

Virtual receptionist services

Virtual receptionist services are typically offered by call centers or third-party companies. They can be an affordable option for small businesses, but may not offer as much customization or control as on-premise software.

Considerations for Choosing the Right Small Business Answering Service Software.

For small businesses, it is important to choose an answering service software that can scale with your company as it grows. You don't want to have to switch to a new system every time you add a few more employees.

On-premise software is a good option for companies that are planning on growing quickly, as it can be easily customized and expanded. Cloud-based software is also scalable, but may be more expensive in the long run.

Average Call Volume

Another important consideration is your average call volume. If you only receive a few calls a day, you probably don't need the same features as a company that receives hundreds of calls per day.

Some answering service software packages come with basic features like call forwarding and voicemail, while others include more advanced features like automated call distribution and call recording. Choose the package that best meets your needs.

Service Features

When choosing an answering service software, you should also consider the features that are important to you and your business.

For example, if you have customers in different time zones, you'll need a system that can forward calls to different locations or schedule callback times based on the caller's time zone.

Other features to look for include automatic email or text notifications when a call comes in, integration with CRM systems, and custom greeting messages.


Of course, budget is always an important consideration when choosing any type of business software. On-premise systems can be costly to set up and maintain, but may offer more features than cloud-based or virtual receptionist services.

Cloud-based systems are typically less expensive upfront, but may charge monthly fees based on usage. Virtual receptionist services generally have lower monthly fees than either on-premise or cloud-based systems, but may not offer as many features."


If you're running a small business, you know how important it is to have a reliable answering service. But with so many different types of software on the market, how do you choose the right one for your business?

In this blog post, we've looked at the different types of small business answering service software, and some of the things you need to consider when choosing the right one for your business. We hope this has given you some food for thought and helped you narrow down your options.

If you're still not sure which type of software is right for your business, why not speak to a professional? They can help you assess your needs and find the perfect solution for your business.